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Privacy Policy

Effective Date: June 3, 2026

Real Simple Reminders ("we," "our," or "us") operates out of Redlands, California, and is deeply committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you utilize our human-led text accountability service and website.

1. Information We Collect

To provide our personalized live tracking services, we collect the following categories of information:

  • Identification and Contact Data: Your name, email address, physical address, and mobile phone number.

  • Routine and Habit Data: Schedule details, medication windows, task lists, and daily routine preferences that you provide during onboarding.

  • Communication Records: Full transcripts of all SMS text message interactions between you (or your loved one) and our live accountability specialists.

  • Billing Information: Credit card data and billing details processed securely through our third-party payment gateways (we do not store raw credit card details on our servers).

  • Caregiver Data: Contact information for designated third-party caregivers or family networks authorized to receive routine alert notifications.

2. How We Use Your Information

We use your data strictly to fulfill our service commitments, including:

  • Sending live, human-initiated text reminders at your designated schedule times.

  • Updating your secure user dashboard and logging consistency metrics.

  • Transmitting immediate alert loops to your designated family or care network in the event of an unanswered safety or medication window.

  • Processing monthly subscription transactions and managing your client account.

3. Data Sharing and Privacy Restraints

We do not sell, rent, trade, or share your personal information, mobile numbers, or text communication transcripts with third-party advertisers, data brokers, or external affiliates for marketing purposes. Information is only shared under the following strict conditions:

  • With trusted technical service providers necessary to operate our text messaging infrastructure and process payments.

  • When explicitly authorized by you to send routine alert tracking summaries to your designated family members or caregivers.

  • If required to comply with California state or federal law, court orders, or emergency medical intercept protocols.

4. California Privacy Rights (CCPA Compliance)

As a business based in California, we respect the California Consumer Privacy Act (CCPA). California residents have the right to:

  • Request a disclosure copy of the specific personal data we have collected.

  • Request the complete deletion of their personal data from our active systems.

  • Opt-out of any future data processing loops. To exercise these rights, please email us directly at support@realsimplereminders.com.

5. Data Security

We implement strict, industry-standard physical and electronic safeguarding parameters to defend your mobile communication feeds and personal data against unauthorized access, loss, or disclosure.

6. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will become immediately effective upon publishing the updated date at the top of this page.

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